Del Oro Rules and Regulations in the United Kingdom

Please read these general terms carefully. They form a binding agreement between you and Del Oro when you complete registration or use the services.

• Eligibility and registration
  • You must be at least 18 years old and resident in the UK where online betting is legal.
  • You confirm that you are not self-excluded through GAMSTOP for online gambling. If you are, you must not register or use an account.
  • Only one account per person, household, payment instrument and IP address is allowed.
  • Identity, age and address checks may be required before you can place a bet or withdraw funds.
• Changes to these terms
  • We may update these terms to meet legal, regulatory or operational needs. Material changes will be communicated in advance where practicable.
  • Continued use of the services after a change takes effect means you accept the updated terms.
• Proper use of the platform
  • The services are for personal, non-commercial use. You must not use bots, scripts or any form of automated betting.
  • You must not collude, cheat, manipulate markets, exploit software errors or place bets on an event you can influence.
  • We may suspend or close an account for breach of these terms, regulatory requirements or integrity concerns.
• Account information and security
  • Keep your login details secure and update your information so it remains accurate.
  • You are responsible for all activity on your account unless unauthorised use is caused by our failure to maintain reasonable security.
• Intellectual property and content protection
  • All site and app content, including data, odds displays, logos and software, is protected by intellectual property laws. You may not copy, redistribute or frame our content without permission.
• Promotions and bonus terms
  • Any bonus or promotion is governed by specific terms shown at the point of offer. Abuse of promotions or bonuses may result in removal of promotional funds and associated winnings.
• Complaints and dispute resolution
  • Contact customer support first and keep relevant records so your concerns can be read and reviewed.
  • If a complaint is not resolved, you may escalate to an Alternative Dispute Resolution provider approved by the Gambling Commission, such as IBAS. ADR decisions are not binding on you.
• Liability
  • We are not responsible for failures caused by telecommunications, third-party systems, or interruptions outside our reasonable control.
  • To the extent permitted by law, our total liability for any claim relating to your use of the services is limited to the value of the relevant bet, the affected transaction, or your account balance at the time of the claim, whichever is lower.
  • Nothing limits liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

These general rules apply to all bets unless specific market rules state otherwise. Read market rules on the bet slip and in the help centre before you place a bet.

• Eligibility to place bets
  • You may place a bet only after successful registration, age verification and any required KYC checks.
  • Geo-location and other controls may be used to ensure betting is allowed from your location.
• Bet acceptance and confirmation
  • A bet is accepted only when a unique bet reference appears in your bet history. Pending or processing status means your bet is not yet accepted.
  • We may refuse, limit or void a bet for regulatory, integrity or risk reasons.
• Stakes, limits and maximum payouts
  • Minimum and maximum stakes vary by market and are shown on the bet slip.
  • Maximum payout limits may apply by sport or event. These limits are published in the market rules.
• Odds, price changes and palpable error
  • Odds can change before acceptance. If odds change, your bet may be offered at the new price for you to accept.
  • If a bet is accepted at odds that are manifestly incorrect due to an obvious error, we may void the bet or settle at the correct odds that were available at the time the bet was placed.
• Settlement of bets
  • Bets are settled on the official result declared by the relevant governing body at the time of settlement.
  • Dead-heat rules may apply, and proportional reductions can be applied where relevant.
  • For markets affected by non-runners or withdrawals, standard industry deductions may apply as set out in market rules.
• Event changes, postponements and cancellations
  • If an event is cancelled, abandoned or materially rescheduled, affected bets may be void or stand according to the specific market rules published for that event.
  • In-play markets are settled based on the state of play at the time of the determining incident, following the market description.
• Cash out
  • Cash out is an optional feature, not guaranteed. Requests may be declined or reversed if odds change, the market is suspended, or technical issues occur.
• Customer cancellations
  • Once accepted, a bet cannot be cancelled by the customer.
• Integrity and prohibited activity
  • You must not place a bet on an event if you have inside information or can influence the outcome.
  • We report suspected integrity breaches to relevant authorities and may restrict your account where appropriate.

The following rules apply to deposits, withdrawals and related account transactions for UK customers.

• Funding your account
  • Only debit cards, bank transfers and approved e-wallets are permitted for gambling in the UK. Using a credit card, including funding via an e-wallet that draws on a credit card, is not allowed under UK rules.
  • You may only use payment methods held in your own name. Third-party payments are not permitted.
  • Your account currency for UK customers is GBP unless we make another option available in the cashier.
• Limits, fees and processing times
  • Minimum and maximum deposit or withdrawal amounts are shown in the cashier for each method.
  • Deposits typically credit immediately once authorised. Withdrawals are subject to internal review and banking times.
  • We aim to process withdrawals promptly. Timeframes may extend where additional checks are required or where banks or payment providers experience delays.
  • We do not charge unexpected fees for standard transactions. Any applicable fees or exchange costs will be set out before you confirm a transaction.
• KYC, AML and security checks
  • Before releasing funds, we may request identity documents, address proofs and payment method verification.
  • Source of funds or source of wealth information may be required to meet affordability and anti-money laundering obligations.
  • Transactions may be declined, reversed or frozen where required for fraud prevention or legal compliance.
• Withdrawal rules and cancellations
  • Where possible, withdrawals will be paid back to the original deposit method in line with closed-loop rules.
  • You may request to cancel a pending withdrawal before processing starts, if available in the cashier. We may also cancel a withdrawal to comply with legal, AML or responsible gambling requirements.
• Chargebacks and reversals
  • Unauthorised chargebacks are treated as debts. We may suspend the account, recover costs, and report suspected fraud.
• Errors and system issues
  • If a transaction is credited or debited in error, we may correct the balance and settle any related bets at the accurate amounts.

We support responsible betting and provide tools to help you control your play. Use these controls and read the guidance before placing a bet.

• Safer gambling tools
  • Deposit, loss and staking limits that you can set and adjust, subject to cooling-off periods.
  • Reality checks and session reminders to help track time spent.
  • Time-outs and self-exclusion options for periods that suit your needs.
  • GAMSTOP integration for UK-wide online self-exclusion across participating operators.
• Advice and support
  • BeGambleAware: begambleaware.org and 0808 8020 133.
  • GamCare: gamcare.org.uk and live chat for support and advice.
  • National Gambling Treatment Service and NHS services for confidential help.
  • Device-level blocking software such as Gamban can restrict access to gambling sites and apps.
• Practical guidance
  • Do not chase losses and set a budget before you start.
  • Only bet what you can afford and avoid betting when tired or under the influence.
  • Promotions and any bonus should not be used to increase risk beyond your limits.

If you feel gambling is causing harm, consider immediate self-exclusion and seek professional support.

We are committed to preventing money laundering and terrorist financing in line with UK law, including the Proceeds of Crime Act 2002, the Terrorism Act 2000 and the Money Laundering Regulations 2017.

• Customer due diligence (KYC)
  • We verify identity, age and address and may request enhanced information for higher-risk profiles.
  • We may ask for source of funds or source of wealth evidence to assess affordability and funding legitimacy.
• Transaction monitoring
  • Automated and manual monitoring detects unusual patterns, rapid deposits and withdrawals, and activity inconsistent with your profile.
  • Screening is conducted against sanctions, PEP and adverse media databases.
• Suspicious activity and reporting
  • Activity may be paused to complete checks. Where suspicion remains, we may freeze funds and file Suspicious Activity Reports to the UK authorities.
  • We may restrict or close accounts that present unacceptable AML risk.
• Consequences of breaches
  • Breaches of AML rules can result in cancelled transactions, account suspension, forfeiture where required by law, and reporting to law enforcement.

Your cooperation in timely providing requested documents is required to keep your account active and to use the services.

We protect personal data in accordance with UK GDPR and the Data Protection Act 2018.

• What we collect
  • Identity and contact details, date of birth and verification documents.
  • Account and usage data, device identifiers, IP address and log information.
  • Payment details you provide, transaction records, deposit and withdrawal history.
  • Marketing preferences and records of communications.
• How we use data
  • To provide betting services, manage your account and settle bets.
  • To meet legal obligations including KYC, AML, affordability and regulatory reporting.
  • To prevent fraud, protect integrity and ensure responsible gambling.
  • To improve our services and, where you consent, to send marketing about products, promotions and bonuses.
• Legal bases
  • Performance of a contract, legal obligation, legitimate interests and consent for optional marketing.
• Sharing and transfers
  • Service providers for payments, identity verification, fraud prevention and customer support.
  • Regulators, law enforcement, tax authorities and ADR providers where required.
  • Where data is transferred outside the UK, we use appropriate safeguards such as standard contractual clauses.
• Retention
  • We retain data only as long as necessary for the purposes above and to meet legal and regulatory retention periods.
• Your rights
  • Access, rectification, erasure, restriction, portability and objection to processing based on legitimate interests.
  • Withdraw consent at any time for marketing.
  • Complain to the Information Commissioner’s Office at ico.org.uk if you believe your rights have been infringed.
• Security
  • We apply technical and organisational measures to protect your data against unauthorised access, alteration or loss.

We maintain controls designed to protect your account, bets and transactions.

• Technical safeguards
  • Transport Layer Security for data in transit and strong encryption for sensitive data at rest.
  • Secure password hashing and secrets management.
  • Optional two-factor authentication to enhance login security.
• Account protections
  • Strong password requirements, automatic session timeouts and account lock after repeated failed logins.
  • Strong Customer Authentication where required by payment regulations.
• Monitoring and resilience
  • Continuous monitoring for fraud and unusual activity.
  • Regular vulnerability scanning, patching and third-party security assessments.
  • Backup, recovery and incident response procedures designed to restore services safely.
• Your responsibilities
  • Keep devices and credentials secure and do not share your login.
  • Inform support immediately if you suspect unauthorised use of your account.