Responsible Gambling

Gambling carries the risk of financial loss every time you bet. You can enjoy playing by staying in control and using the safety tools in your account. Our safer gambling policy explains how we support you to play responsibly. Del Oro helps you manage risk so you can play responsibly.

• Treat gambling as entertainment, not a way to make money.
• Set a budget and hard limits before you start.
• Use deposit, loss, and wagering limits.
• Take regular breaks and set session reminders.
• Never chase losses.
• Keep betting separate from work, study, or sleep.
• Track your spend in Account History.
• Only gamble what you can afford to lose.
• 18+ only. Keep minors away from your devices.

Warning signs can appear gradually. Gambling addiction is a serious condition that needs attention.

• Spending more than you can afford or missing bills.
• Chasing losses after a setback.
• Feeling irritable, anxious, or low when not gambling.
• Hiding betting from family or colleagues.
• Borrowing money or selling items to fund play.
• Preoccupation with odds, matches, or casino games.
• Gambling to escape stress, anger, or sadness.
• Neglecting work, study, or relationships.
• Failing to stop after setting a limit.
• Repeatedly trying to win back debts.

You can take practical steps today to reduce harm and regain control. The tips below can help you reduce risk. Del Oro provides tools and guidance, and professional help is available in the UK.

• Pause betting using a time-out for 24 hours to 30 days.
• Set or lower deposit, loss, and wagering limits.
• Add session limits and enable reality checks.
• Block specific products or games that trigger you.
• Self-exclude through your account or GAMSTOP for longer breaks.
• Install blocking software such as Gamban on all devices.
• Remove saved payment methods and review your spending.
• Do not chase losses; prioritise essential costs first.
• Talk to someone you trust and consider free counselling via GamCare or the NHS.
• Keep a diary of urges, triggers, and time spent to learn patterns.

Independent support is free and confidential in the UK. The services below offer advice, treatment, and practical tools.

• GamCare – National Gambling Helpline (24/7): https://www.gamcare.org.uk/get-support/ (Phone 0808 8020 133 or live chat)
• BeGambleAware – information and support: https://www.begambleaware.org/
• NHS – gambling addiction support and treatment: https://www.nhs.uk/live-well/addiction-support/gambling-addiction/
• GAMSTOP – free national self-exclusion: https://www.gamstop.co.uk/
• Gamban – device blocking software: https://gamban.com/
• Gordon Moody – residential and online treatment: https://gordonmoody.org.uk/
• Samaritans – 24/7 crisis support: https://www.samaritans.org/ (Call 116 123)

If you are worried about your gambling, you can contact Del Oro support at any time. Our team can help you apply account controls and share useful resources.

• Live chat in the Help Centre, available 24/7.
• Secure in-account messaging for sensitive requests.
• Email support via the contact form in your account.
• Request account reviews, limit changes, or self-exclusion.
• Guidance in English (UK), including signposting to external help.