Del Oro KYC & AML Policy

Del Oro applies KYC and AML procedures to verify identity, prevent fraud, and combat financial crime. Document submission may be required to confirm details and support ongoing compliance.

• Fair play through consistent rules and oversight
• User safety and account protection at all times
• Transparency about why information is requested and how it is used
• Compliance with regulatory requirements set by the Gambling Commission
• Safeguards that reduce the risk of misuse of services

Every new user must complete ID verification before gambling or withdrawing funds. Document submission is requested through secure channels to verify personal data.

• Government-issued photo identification
• Proof of address matching the registered account details
• Confirmation of payment-method ownership by the account holder

Del Oro implements security measures and controls to prevent money laundering and illegal activity, supported by ongoing transaction monitoring. These measures also address reporting obligations under UK law.

• Continuous transaction monitoring and activity analysis across deposits, bets and withdrawals
• Automated detection rules and alerts for suspicious activity
• Enhanced due diligence for high-risk profiles, trigger events and politically exposed persons
• Manual reviews of large or unusual transfers and patterns inconsistent with the account holder profile
• Risk scoring, periodic reassessment and ongoing KYC refresh
• Sanctions and PEP screening against HM Treasury and OFSI lists
• Statutory reporting obligations, including timely Suspicious Activity Reports to the UKFIU where required by law

Platform restrictions support effective KYC and AML controls and protect the integrity of the service.

• Creating or using multiple accounts
• Submitting forged, altered or stolen documents
• Attempting to launder or layer funds through deposits, wagering and withdrawals
• Trying to bypass security measures or manipulate systems
• Sharing, selling or transferring account access to any third party
• Using third-party or anonymous payment instruments
• Misrepresenting identity, source of funds or beneficial ownership

Violations of this policy trigger enforcement actions consistent with legal duties and risk. Measures that may be applied include temporary or permanent account suspension, freezing or confiscation of funds linked to suspicious activity, cancellation of bets or winnings, reporting to competent authorities where applicable.

Users must provide accurate and up-to-date personal data and complete identity checks promptly. Users must respond to requests for additional documents or explanations in a timely manner. Only payment methods owned by the account holder may be used. Any suspicious activity should be reported to support without delay. Cooperation with ongoing monitoring and KYC refresh is required by regulatory requirements and complements responsible gaming commitments.

Del Oro upholds fair play and transparency to protect users and maintain a safe environment. These standards apply across casino and sportsbook services.

• Compliance with KYC and AML standards under UK regulatory requirements
• Confidentiality and protection of personal data under UK GDPR and the Data Protection Act 2018
• Ongoing monitoring for suspicious activity and prompt escalation when needed
• Prevention of manipulation and unfair behaviour in games and markets
• User support on safety matters, including account protection and reporting routes
• Shared responsibility between the platform and customers
• Equal conditions and consistent rules for all users